Travel outside of these countries listed above will be in breach of these terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure it doesn’t go outside these countries.

Depot - Pick up and drop off:
Monday to Saturday
Pick up takes place between 2:00pm and 4:30pm
Drop off takes place between 8:00am and 11:00am

Guests should allow up to 1 hour to complete the return process.
For guest convenience and to assist with early flights and connections, we offer two value added return services: Easy Return and Drop & Go.
A late fee is chargeable for all motorhomes returned after 11am.
Morning Pick ups & Afternoon Returns can be arranged with an extra fee payable.

Saturday Collections - £ 99 / € 115
Rentals collected on Saturdays between 1 June – 30 September 2024 will incur a surcharge.

Late Return Penalty - £ 99 / € 115
Guests must return within the allocated drop off times. Should they be delayed they are to contact the branch and a late return penalty will apply.

The Motorhome is our guest’s home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The motorhome needs to be returned to the branch as below
- With fuel at the same level as check out
- In the same condition as they were collected
- With the interior cleaned
- With toilet and waste tanks emptied.
- The motorhome exterior will also need to be washed if it is covered with excessive dirt, dust, or mud, making it difficult for our team to see its return condition.

Guests can purchase either the Easy Return or the Drop & Go options, which reduces the final cleaning requirements if they wish. Fees will apply if the motorhome is not returned in the required condition.

Rental companion:
All vehicles are provided with a Rental Companion. The Rental Companion is a handy guide containing all the information guests need to know on their motorhome holiday including helpful checklists, and important telephone numbers.

Closed days:
Closed days are days on which there are no collections or returns of campervans permitted.
12 July 2024 (Belfast only)
25 and 26 December 2024 (All branches)
1 January 2025 (All branches)

Motorhome Collection and Return:
Collection:
Please allow 1 hour for the hand-over at the depot to complete the documentation and demonstrate your vehicle to you. All drivers need to be present on collection of the motorhome and bring their full valid licence and passport and credit or debit card for security deposit. Please see here for further details.

Note: Just go will make every effort to have your motorhome ready for the collection time you have selected however Just go cannot guarantee that your vehicle will be ready for this time. Should this be the case no refunds will be due to you, there will be no extension of your hire, and the motorhome will still be required to be returned in accordance with the details set out below.

Return:
The vehicle must be returned on the correct date, and before the time stated on the rental agreement - please allow 1 hour for the hand-over at the depot. Vehicles must be returned undamaged, with a full tank of diesel, AdBlue (Ford models only) and gas, empty waste water and toilet cassette and the interior clean and in the same condition as they left the depot, otherwise a charge will be made for additional Valeting and or Upholstery cleaning.

In addition a separate toilet cleaning fee will apply if the toilet waste tank is not empty on return. Please see here for further details. Please note: there are no toilet emptying facilities at Just go’s depot so this must be emptied prior to return.

Late Return:
If you will be late returning, Just go must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £ 100 per hour will be payable for all late returns.

Unauthorised pet charge:
An additional £ 250 / € 300 will be charged if an unauthorised pet has been carried in the vehicle.

Ferry bookings:
All vehicles can and are insured to be taken on ferries. We recommend guests make a reservation for at least an 8 metre motorhome (this allows for any addition of a bike rack), irrespective of the size of the motorhome reserved, to avoid problems due to possible upgrades.

Public liability insurance:
Public Liability Insurance is included in the nightly rental rate. The public liability insurance that covers the registered drivers is capped at £ 5 million / € 5 million.

Travel insurance:
We recommend all guests purchase adequate travel insurance for protection in the event of cancellation, curtailment, or any other eventuality.

Smoke cleaning charge:
An additional fee of £ 500 / € 600 will be charged if it is found that smoking (including the use of cannabis and e-cigarettes) has been permitted in the vehicle.

Extending a road trip:
If your guest gets swept up in the adventure of a road trip and wants to extend their booking whilst on the road, they should first contact our reservations team who will be happy to advise if the extension is possible and the associated costs. A booking extension cannot be made through a trade partner.

To secure an extension, the extra costs (calculated on the current retail rate of the day) will need to be paid by credit card, either over the phone or at a Just Go location at the time of extension. Of course, any long-term discounts in place, will continue to apply to the booking. We will always do our best to accommodate any extensions however, it is subject to availability of our fleet.

Alterations to the Vehicle:
You shall not make any alterations or additions to the Vehicle without the prior written consent of Skewbald Limited

Passengers:
Just go authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion.
Here listed are the numbers of people, including the driver that each motorhome can legally carry:
2 berth = 2 passengers
4 berth = 4 passengers
5 berth = 5 passengers
6 berth = 6 passengers

Carrying more than the specified number of passenger is against the law and in breach of this agreement. Child seats are available (fees applicable) and it is the responsibility of the hirer to fit them themselves. Children up to 12 years of age or 135cm in height, which ever they reach first, must use the correct child restraints appropriate for their weight/height under UK law.

Car Parking Facilities (at depot):
Just go does allow customers to leave their vehicles at their own risk onsite for the duration of their motorhome hire as long as:
  - the daily fee per vehicle has been paid as set out in the Extras section here
  - they do so at their own risk; Just go cannot and will not be held liable for any damage caused to their vehicle whilst on site
  - the customer locks and secures their vehicle and removes any personal items on show
  - the customer retains custody of their vehicles keys.

Note: car parking spaces are on a first come first served bases and are not guaranteed. Should Just go not be able to provide car parking facilities, Just go will not be held liable and will not cover the cost of alternative parking facilities or the transport to and from its location.

Infringements, tolls and fines:
Guests are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the country of travel.

If any traffic violation infringements are presented to Just Go for the hire period which the guest is liable for, Just Go will charge to the guest, the full cost along with an administration fee of £ 50 / € 60 for each infringement.

Use of the Vehicle:
You agree that during the rental period, I will not and will not allow the Vehicle to be;

Road Restrictions:
a) All Vehicles may only be driven on sealed / bitumen roads.
b) You acknowledge that Skewbald Limited reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

Responsibility when Accident Occurs:
a) In the event of any accident, loss or damage arising out of the use of the vehicle, you will
i. Notify Just go within 24hrs of the happening of the event
ii. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
iii. Complete an accident claim form as supplied
iv. If the accident occurs in Europe then in addition you must complete the European accident report form as supplied
v. Not make any admission of liability to other parties, settlement offer or other like offer
vi. Assist Just go in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence
b) You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault
c) You will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault
d) No security deposit or insurance excess will be refunded until claim is settled.

Rental and Other Charges:
You will pay Just go:

a) All rental charges
b) The security deposit
c) Administration charge: This applies if Just Go is required to liaise with Guest or any third party in relation Guests acts or omissions under this Rental Contract. £ 50 / € 60

d) Driver driving penalty charge: This applies if Just Go receives notification of a driving penalty (including parking fines and speeding tickets) which was incurred during the Hire Period. £ 50 / € 60 for each driving penalty received.
e) Vehicle cleaning charge: This applies if, in Just Go's opinion, the interior of the Vehicle is returned in an unclean condition, or the exterior of the Vehicle is such that Just Go cannot check the return condition. £ 250 / € 300
f) Toilet cassette emptying charge: This applies if the toilet and waste tank is not emptied and cleaned prior to return of the Vehicle. £ 250 / € 300
g) The cost of refilling the Diesel, the AdBlue and or Gas Bottles should any not be returned completely full:

Diesel charges:
The cost to Just Go to refill the Vehicle to the required level together with a service fee of £ 50 / € 60.

Gas bottle charge:
This applies if the Vehicle is returned without the same number of gas bottles as was included in the Vehicle at collection. £ 40 / € 45 per gas bottle.

AdBlue charges:
GB £ 25 regardless of level

h) Late return charge: This applies if Guest fails to return the Vehicle during the Return Window on the Return Date. £ 99 / € 115 for each hour after the relevant Return Window.
i) The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle
j) The nominated fee of £ 200 should the office be opened for you to collect or return the vehicle on a Sundays or public holidays. By prior arrangement only.
k) The cost of any damage to the Vehicle or third party property, subject to the insurance or CDW cover
l) The insurance excess should there be damage involving third party property or the theft of the Vehicle. Applies in respect of each claim, not hire
m) All government fees and duties etc
n) All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period
o) Any other fees or charges payable by you pursuant to this Agreement. This includes any costs incurred by Just go as a result of any breach by you of the terms of this Agreement
p) Demurrage; the nightly rental rate for the period the Vehicle is off fleet; for example for accident repairs
q) Any additional costs over and above the security deposit value should damages exceed the security deposit value
r) Return Location failure charge:
This applies if Guest fails to return the Vehicle to the Return Location. The full cost incurred by Just Go to recover the Vehicle and bring it back to the Return Location together with any daily rental fees applicable for the Vehicle for the period during which it is off the road as the result of such failure.
s) In the case of gross negligence Just go reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over.

Motorhome Systems:
Just go will carry out a full Pre Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, Just go will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Just go cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. In the case of winter hire, Just go cannot and will not be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.

Vehicle Acceptance:
a) You acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full diesel tank, full AdBlue tank (Ford models only), full LPG gas bottle and full fresh water tank
b) You acknowledge that Just go will not refund to you any monies if the Vehicle is returned or you cease to have use of the Vehicle or an item of equipment on the vehicle prior to the return date for any reason e.g. Accident, weather, theft or damage.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Cancellation Fees:
- If cancelled within 24 hours - no fee
- if cancelled more than 42 nights prior to pick up: 25% of the rental price (min charge £ 300 / € 300)
- if cancelled 41 to 15 nights prior to pick up: 50% of the rental price
- if cancelled 14 nights or fewer prior to pick up or no show: 100% of the rental price

A No Show is deemed as the customer not presenting themselves on the first day of the rental period to collect their motorhome and not communicating to Just go prior to this date that will be collecting the vehicles on an alternative date/time within the booked rental period. Should the hire be deemed a No Show, the booking will be automatically cancelled at close of business that day, the vehicle will be released for re-hire and no refunds what so ever will be due.

Just go cannot postpone or transfer money from one hire to another. Just go reserves the right to amend our cancellation policy for certain events. A £ 50 / € 60 administration fee on cancellations still applies as per Terms and Conditions.

Amendment Fees:
In the event the hirer wishes to make changes to the following; vehicle booked, pick up or drop off dates, pick up or drop off locations the following charges will apply

- If amended 30+ nights prior to pick up: £50 / €60 fee plus any increase in vehicle charges.
- If amended 30 to 15 nights prior to pick up: £150 / €175 fee plus any increase in vehicle charges.
- If amended 14 nights or fewer prior to pick up or no show: 100% of cancellation fees and new booking costs.

There is no refund for late pickup or early return of the motorhome.

No refunds for an amendment which reduces the number of booked nights. If the rate scheme or motorhome category is changed, it is considered a new booking and cancellation fees may apply to the original booking. The Flex Rate of a confirmed booking will not change with requested changes to party size and/or adding prepaid items. Any credits applied to a booking will have 12 months validity from the original date of pick up

For added flexibility, our guests can book the flexible change cover. See the table of extras above for more details.