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Frequently Asked Questions
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Q.
How do I get to the rental location ?
A. Usually
our depots can be reached by public transports or more
easily by taxi. Optional private transfers
from designated areas can be arranged upon request.
Q.
Is it possible to pick up a motorhome in one city and
drop it off in another ?
A.
Yes! One way rental is available
between all our branches (except Corsica). We have depots
in all the
major gate ways of France. Conditions apply.
Q. When
can I pick up the vehicle ?
A. Vehicles
can be picked up (and returned) between 09:00 and 11:00 and
between 14:00 and
16:00 or 17:00.
All our depots are closed for lunch
NO DEPARTURE ON SUNDAY AND BANK HOLIDAYS (except
for Corsica -
Ajaccio
Depot on request)
Q. When
must I return the vehicle ?
A. Vehicles
can be picked up (and returned) between 09:00 and 11:00 and between 14:00 and 16:00 or 17:00.
All our depots are closed for lunch
NO RETURN ON SUNDAY AND BANK HOLIDAYS (except for Corsica -
Ajaccio
Depot on request)
USUALLY, NO RETURN ON SATURDAY
Q. Is
it possible to pick up or drop off the motorhome at the airport or at a train
station ?
A. Pick up and drop off of vehicles is available from any of our own depots. Sorry, but we do not have depots located at airports or train stations so pick up and drop off is not available at these locations. All our depots are not far from the airport or the train station, and are approximately 50 to 60 minutes from the airport or train station. The best and easiest way to get to AVIS Car-Away is by taxi - WE CAN ARRANGE PRIVATE TRANSFERS (see above).
Q. Is
luggage
storage available at the location ?
A. Yes, luggage storage is
available at all our locations. It's also possible to leave valuables such as
flight tickets. Not applicable in case of One-Way rental.
Q.
What kind of instruction will I be given about the vehicle ?
A. You will receive a full
orientation of the motorhome, including client's maintenance use and responsibility.
Orientation consists of a video in English introducing
general concepts of motorhome use as well as a personal instructional walk around
of motorhome by a qualified instructor. Operator manual is provided for clients
to take with them in English and French.
Q. Are
grocery and other facilities available near the rental station ?
A. Our location
staff
will be happy to provide you with this information.
Q. Are
pets allowed in the motorhomes ?
A. Yes, pets are allowed.
Q. Is
it possible to use a current licence to drive a Avis-Car-Away Motorhome
in France and
Europe ?
A. Yes, all our motorhomes can be driven with a valid driving licence from your country of residence. If you wish you can also travel with a valid International Driving Permit, but this is not mandatory. Our clients from NZ, Australia, South Africa, Canada, US do NOT need an International Permit.
Be aware that the International Driving Permit is NOT a licence but a translation only of your current Driving licence. It must be accompanied by your current Driving licence, which you are required to carry while you are overseas.
Q. Is
there
a minimum / maximum age to drive the motorhomes ?
A. The minimum age is 23
years.
No maximum age.
Q. Is
there
an additional charge for more than one driver ?
A. No charge for the second driver / € 50 for the 3 driver. (maximum 3 drivers per motorhome).
Q. How
many seatbelts are in the vehicles ?
A. This depends
on what type of motorhome you have. Usually 2 passengers can sit in the front.
The other
seatbelts – usually 2 or 4 - are located in the rear around the dining
table.
Q. Can
a child seat / booster seat be fitted ?
A. Child seats / Booster seats can be fitted in all our models. Ask for further information.
Q. Are
motorhomes difficult to drive or slow to accelerate ?
A. Modern motorhomes handle
very much like a car and have enough power that they accelerate as quickly as
many cars.
Q. Are
motorhomes complicated to hook up to campsite facilities ?
A. Connecting the motorhome
to campsite facilities requires no technical expertise. You will receive instruction
on these connections at the time of pick up.
Q. What
type of gas mileage can I expect from the motorhome ?
A. While gas mileage varies
greatly depending on travel conditions, the following
is an approximate guide:
- Combi Van : 7-9 litres/100
km
- Adventure 2 Berth : 9-10 litres/100
km
- Adventure 4 Berth : 9-10 litres/100
km
- Classic Class B - 2 Berth : 10-11 litres/100
km
- Classic Class B - 4/5 Berth : 10-12 litres/100
km
- Classic Class C - 6 Berth : 12-13 litres/100
km
- Comfort Class A : 12-13 litres/100
km
- Comfort Class B : 10-12 litres/100
km
Q.
What type of fuel does a motorhome use ?
A.
All our motorhomes are powered by DIESEL engines.
Q.
Do you have motorhomes with automatic transmission ?
A.
Yes, our Comfort Class A has automatic transmission (available at Paris & Marseille only).
Q.
What kind of power supply does a motorhome have ?
A.
The refrigerator, heater, water heater, stove and
range
operate on propane gas. The dash air conditioner
is powered by the engine while driving and other
items
by an outside 230V power supply.
Q.
What is necessary to bring ?
A. AVIS Car-Away Motorhome comes - almost - fully equipped for the number of people that are travelling. For an extra € 35 per person, we provide bed linen including pillows, sheets and blanket. Also, all kitchenware including cutlery, plates, pots and pans are provided. For a small fee we can even provide outdoor camping chairs and tables.
Q.
What equipment is available ?
A. Our motorhomes are equipped
with :
- 2 bottles of propane gas (one full, the other one half full)
- 1 bottle of toilet chemicals
- 1 fire extinguisher
- 1 water hose
- 1 jerrycan (20 liters)
- 1 electric cord + European adapter
- 1 broom + dustpan
- 5 clothes hangers
- 1 kit of spare fuses and bulbs
- 1 bilingual User's Manual
- 1 map of "Aires de Services" (service
areas)
- 6 plates, 6 dessert plates, 6 glasses, 6 bowls or mugs, 6 knives, 6 forks,
6 spoons, 6 tea spoons
- 1 can opener, 1 corkscrew, 1 bottle opener
- 1 frying pan, 2 sauce pans, 1 salad bowl, 1 platter, 1 strainer
- matches
Optional bedding kit includes blanket, sheets, pillow and pillow cases. Sorry
but we do not have towels. Additionally there may be other items such as chairs,
baby seats, etc. which may be rented depending upon availability.
Q.
Can I travel to Eastern Europe ?
A. Travel to Eastern Europe
is limited to Poland, Hungary, Czech Rep., Slovakia, Estontia, Latvia, Lithuania,
Croatia and Slovenia. Travel to other Eastern Europe
countries is not permitted and not covered by Avis Car-Away insurance.
Q.
Where can I stay in the motorhome ?
A. There are approximately
3,000 campgrounds in the France. Sites can be found outside major cities, in
rural areas, and near popular attractions. For any help, you
may visit www.campingfrance.com or www.geotour.com/camping/and for campgrounds
in Europe, visit www.francecamping.com or www.guidesusse.com It's also possible to
stay in service areas (sanistations) www.eurocampingcar.com or www.france-passion.com
Q.
What facilities will I find at campgrounds ?
A. Campground facilities
vary greatly dependant on many factors, however a partial list of facilities
commonly found at many campgrounds would include: electric
and water, washing machines and dryers, swimming pools, recreation rooms, playgrounds,
and on-site convenience stores.
Q.
How much can I expect to pay per night for a campsite ?
A. Campground rates vary
based upon time of year, facilities, and location. Based upon these criteria
you can expect
to pay between 15 € and 40 € per night.
Q.
Is it necessary to make reservations for campsites at campgrounds ?
A. In some seasons
and at some locations it may be necessary to make advance reservations. This
is especially true during high season travel and at very popular
tourist destinations.
Q.
Do you provide any campground or sanistation guides and or maps ?
A. Yes we provide
a detailed guide listing Aires de Services (Sanistations)
Q.
Can we just pull over on the side of the road with our motorhome ?
A. We do recommend
you stay in recognised camping grounds or caravan parks, you will be more safe
in
these areas. In France local by-laws usually require you to utilise the camping
grounds. Also, from an
environmental point of view it is also better to stay within designated camping
sites.
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Avis
Car Away Motorhome Rentals France - FAQ's